Accounting and Church Management Software FAQs
FAQ
At Icon Systems, we believe great software is only part of the solution. Having the right knowledge, tools, and support makes all the difference.
Are support and training included in the cost of the system?
Yes. Support and training are included at no additional cost. Icon Systems provides in-depth Getting Started guides for each area of the system, all accessible directly within the software.
Users can also contact our support team by phone or email for assistance and take advantage of free training webinars, available in both one-on-one and group formats.
Live support hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m. CST.
Can I customize the system?
Yes. The system offers a high degree of flexibility with extensive customization options across multiple areas. Core components such as groups, talents, and attendance can be tailored to fit your organization’s specific needs.
In addition, many drop-down lists are fully customizable, including status codes, phone and email types, relationships, gender, milestones, funds, and more. Alongside a robust set of standard reports, the software also supports flexible custom reporting.
These customization features help organizations maintain accurate data, support unique workflows, and adapt the system to their operational requirements.
How does Icon Systems’ pricing work?
Icon Systems’ pricing is designed to be simple and scalable.
View our plans and pricing page to review our pricing structure.
Can multiple users be logged in at the same time with role-based access?
Yes. With the standard package you can have up to 5 users with different roles and unlimited users in the premium package.
User accounts can be individually configured with role-based permissions, allowing you to control exactly what each user can view or edit. Permission levels include Read, Read/Write, and No Access for each area of the system, ensuring appropriate access and data security.
Is IconCMO a true web-based system?
Yes. Unlike many software packages, IconCMO was developed (1999 – 2002) from the ground up to work on the web. It is a pure SaaS (Software as a Service) system where we update the software so your church doesn’t have to. All you need is an Internet connected computer and a web browser. In other words, you could be sipping on your favorite blend at the local coffee shop while updating your church membership records, recording contributions, or entering accounting transactions.
The architecture of the church software is very important to understand and facilitates the church’s direction in their church software selection. A majority of churches are moving to a true web-based solution as church leaders are warming up to the idea of having the church’s data in the cloud. Some church solutions are truly web-based meaning they work and function within the Internet browser, whereas others may look like they are web based and aren’t.
Many times churches that are looking for a true web-based system settle for a hybrid church software solution, where part of the system is on the Internet or it works through a 3rd party interface to display the information to the user. A common way to tell the difference is if the church software provider charges you more as concurrent users are increased. It is an important question to ask when evaluating church software prices and adding more users (e.g. two users verses ten). Why does it cost more? Because the church software provider must pay a licensing fee to companies like Citrix for the number of people that are accessing the interface at the same time, which increases the price for the church. Another way to find out if the church software is a true Internet based solution is that it should work on any Operating System (Linux, Windows, Mac,
Unix, etc).
Explore Icon Systems Resources
The Icon Systems Resource Library is your go-to hub for helpful blogs, in-depth articles, videos, ebooks, and other educational resources.
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